Privacy Policy

Introduction

Northwest Passages is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website or contact us regarding travel services.

Northwest Passages is an independent travel advisory service under InteleTravel UK. For the purposes of data protection law, Northwest Passages is the data controller responsible for your personal data.

If you have any questions about this policy, you can contact us at:
Email: privacy@northwestpassages.co.uk

The Information We Collect

We may collect and process the following personal information:

Name
Email address
Phone number
Travel preferences and requirements
Travel dates and destinations
Budget information (if provided)
Any additional information you choose to provide in enquiry forms or communications

We may also collect limited technical information such as:

IP address
Browser type
Website usage data (via cookies)

We collect information when you:

Complete an enquiry form on our website
Contact us by email
Contact us by phone
Communicate with us regarding travel planning

How We Use Your Information

We use your personal data to:

Respond to your enquiries
Provide travel quotes and recommendations
Arrange and manage travel bookings
Communicate updates relating to your enquiry or booking
Improve our services and website

Legal basis for processing - under UK GDPR, we rely on the following lawful bases:

Legitimate interests – to respond to enquiries and provide travel planning services
Contract – where processing is necessary to arrange and manage your travel bookings
Consent – where you choose to provide optional information or sign up to communications

Sharing Your Information

We only share your information when necessary to arrange your travel. This may include sharing details with:

Tour operators
Airlines
Hotels and accommodation providers
Transfer companies
Travel insurance providers
Other travel-related suppliers

We only share the information required to provide your requested services. We do not sell or rent your personal data to third parties.

Data Retention

We retain your personal data only for as long as necessary:

Enquiries: typically up to 12 months
Bookings: retained longer where required for legal, accounting, or customer service purposes

Your Data Protection Rights

Under UK GDPR, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Request restriction of processing
Object to processing
Lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise these rights by contacting us at: privacy@northwestpassages.co.uk

Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences.

Changes To This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this privacy policy or how your data is handled, please contact: privacy@northwestpassages.co.uk